Privacy Policy

Pranon Global Limited (“Pranon”, “we”, “our”, “us”) values the trust of our customers and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use pranon.net and our related mobile applications (the “Services”).

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Introduction & Scope

This Privacy Policy applies to all visitors, registered users, and customers of pranon.net and our mobile apps.
“Personal Data” means any information that can identify you, directly or indirectly (e.g., name, contact details, payment information).
“User” means any individual using our Services.

2. Information We Collect

We may collect the following categories of information:

Personal Identifiers: Full name, phone number, email address, and delivery/shipping address.
Payment Information: Processed through secure and certified payment gateways (PCI DSS compliance). Pranon does not store full credit/debit card details.
Location Data: Delivery addresses and, where applicable, real-time location for delivery tracking and fraud prevention.
Device & Usage Data: IP address, browser type, cookies, and app usage statistics.
Optional User-Submitted Data: Profile pictures, product reviews, uploaded images, or other content you choose to share.

3. How We Use Your Information

We use your data for the following purposes:

Order Fulfillment: Processing payments, shipping products, handling returns/refunds.
Account Management: Creating secure logins, managing user accounts, and loyalty programs.
Customer Support & Communication: Sending order confirmations, updates, promotions (where you have opted in).
Service Improvement: Conducting analytics, fraud prevention, improving shopping experience, and tailoring product recommendations.
Legal Compliance: Fulfilling obligations under Bangladeshi law, responding to lawful government requests.

4. Data Sharing & Disclosure

We only share your information in the following circumstances:

With trusted service providers (e.g., payment processors, logistics partners, IT and analytics services) strictly for service delivery.
With government authorities or regulators, only when legally required under applicable laws.
We do not sell or rent your personal data to third parties.

5. Data Security

We take strong measures to protect your data:

Encrypted communication using HTTPS/SSL.
Secure handling of payments via certified gateways.
Internal controls, audits, and limited employee access to personal data.
Compliance with the ICT Act of Bangladesh and GDPR security principles.

6. Your Rights & Control

As a user, you have the following rights:

Access & Correction: You can request access to or correction of your personal information.
Data Deletion: You may request deletion of your data or closure of your account at any time by contacting info@pranon.com.
Withdraw Consent: You can unsubscribe from promotional communications or opt out of cookies.
Data Portability: Where applicable, you may request a copy of your data in a portable format.

7. Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
For example, invoices and financial records are retained for at least 5 years in compliance with Bangladeshi law.

8. Cookies & Tracking Technologies

We use cookies and similar technologies for secure sessions, analytics, and marketing.
You may control or disable cookies through your browser settings, but some features of the site may not function properly.

9. International Data Transfers

Your information may be stored or processed outside Bangladesh, where our servers or service providers are located.
In such cases, we ensure safeguards consistent with international data protection standards (e.g., GDPR Standard Contractual Clauses).

10. Children’s Privacy

Pranon.net is not intended for children under the age of 13 (or 16 in certain jurisdictions).
We do not knowingly collect personal data from children. If we become aware that such data exists, it will be deleted immediately.

11. Updates to this Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements.
Any significant changes will be notified via our website, mobile apps, or email.
Please review this page periodically for updates.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please get in touch with us at: info@pranon.com

13. Compliance References

Bangladesh: Digital Commerce Policy 2018, Consumer Rights Protection Act 2009, ICT Act 2006 (amended 2018).
International: General Data Protection Regulation (GDPR - EU), California Consumer Privacy Act (CCPA), OECD Privacy Guidelines, UNCTAD eCommerce Principles.