Return Policy
At pranon.net, your satisfaction is our priority. This Return Policy explains when and how you can return products purchased through our website and mobile applications, operated by Pranon Global Limited (“Pranon,” “we,” “our,” “us”).
1. Eligibility for Returns
A product is eligible for return if:
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You received the wrong product or an item different from your order.
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The product was defective or damaged upon delivery.
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The product is unused, unopened, and in its original packaging.
Returns are not accepted if:
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The product has been used, altered, or damaged after delivery.
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The return request is made after the return window has expired.
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The product falls into the non-returnable items category (see Section 2).
2. Non-Returnable Items
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For safety and hygiene reasons, the following items cannot be returned:
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Perishable goods (e.g., fresh food, groceries).
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Personal care, cosmetics, or skincare items.
- Intimate apparel or undergarments.
- Digital products, software, or gift cards.
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
3. Return Window
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Customers must initiate a return request within 3 working days of receiving the product.
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After this period, returns will not be accepted.
4. Return Process
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Contact our customer service team at info@pranon.com with your order number and reason for return.
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Our team will review and confirm your eligibility.
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If approved, you will receive instructions for returning the item.
- Returned products will be inspected before approval of replacement or refund.
5. Return Shipping Costs
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If the return is due to Pranon’s error (wrong, defective, or damaged product),Pranon will bear the return shipping cost.
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If the return is due to customer preference or change of mind, the customer is responsible for return shipping charges.
6. Replacement or Refund
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Eligible returns may be processed as either a replacement (subject to stock availability) or a refund (as per our Refund Policy).
- Refunds will be processed to the original payment method within the defined timeline.
7. Condition of Returned Products
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All returned items must be in unused, original condition with all tags, manuals, warranty cards, and packaging intact.
- Returns failing to meet these conditions may be rejected.
8. Changes to Return Policy
Pranon reserves the right to update or modify this Return Policy at any time. Updates will be published on this page with a revised effective date.
9. Contact Us
For return-related queries or assistance, please contact: